Ep04 Dr. Brett Fickes, CEO, and Dr. Ahmed Ramaha, Founder, Dental Universal Clinics: Leadership Development

This leadership development podcast is brought to you by: Ovi Vasquez, Inspirational Leadership Keynote Speaker. Fatherless farm boy from rural Guatemala—Inspiring teams to peak performance. He challenges teams to embrace change and step into bold leadership through leadership culture. He grew up in a village off-the-grid, migrated to the U.S., learned English in two years, graduated from high school in three years, earned a B.A. in management, in two years.  Ovi has worked for Apple, Tesla, Salesforce, and Uber. He is a TEDx speaker, author, and a social entrepreneur. 

GUEST: Dr. Brett Fickes, a retired educator with 36 years in public schools (history teacher & administrator until June 2025), is now a CEO and entrepreneur. Post-retirement, he became CEO of Universal Dental Clinics. He owns Redline Motorsports Racing, Chicago's premier NASCAR Xfinity team, and Teachercraft, which makes classroom easels. He also serves on the Learning Forward Illinois board.

GUEST: Dr. Ahmed Ramaha, Founder and Owner of Universal Dental Clinics. Extended bio to follow.

Find our guest at:  https://udclinics.com
Find our host at:  https://www.ovinspires.com 

Keywords
leadership development, education, mentorship, humility, resourcefulness, growth mindset, AI tools, dental clinics, history teaching, teamwork, sincerity, vision, positive impact, student-centered, collaboration

Summary
In this podcast interview, Dr. Brett Fickes, a retired educator turned CEO of Universal Dental Clinics, and Dr. Ramaha, founder and CEO of the clinics, share their journeys from humble beginnings to leadership roles. Dr. Fickes discusses his 36-year career in education, inspiring students through history and experiential learning, and transitioning to business while emphasizing transferable skills like vision-setting and motivation. Dr. Ramaha highlights lessons from growing up in underserved Chicago neighborhoods, stressing humility, sharing, sincerity, and patience as keys to leadership. Together, they advocate for student-centered approaches, growth mindset, and using AI ethically, while recommending books and resources for aspiring leaders.

Takeaways
✅Leadership skills from education transfer to business, focusing on vision, motivation, and people-centric decisions.
✅Humility, resourcefulness, and sharing learned in underserved communities build strong teamwork and leadership.
✅Sincerity and honesty earn trust and hearts, essential for effective leadership.
✅Maintain a growth mindset; everyone can improve with the right support and reflection.
✅Center decisions on those you serve—students in education or patients in business.
✅Use AI tools like ChatGPT or Gemini for assistance, but verify accuracy and avoid over-reliance in education.
✅Start the day with reflection or meditation to stay positive and centered.
✅Mentors can be found in your profession; reach out to successful, admired individuals.
✅Free resources like edX, Crash Course on YouTube, and AI platforms offer valuable learning opportunities.
✅Patience and honesty are rewarding; don't give up on goals.

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Transcript

Speaker 3 (00:00.142)
Welcome everyone to the podcast. Today we have a special guest that will share with you their strategies, tools, resources on how you can help develop the next generation of value-driven leaders globally. Now, this is an inspirational style, open format, so that way you can get to not only get these resources, but also be inspired to do something with them. First, allow me to introduce my guest, Dr. Brett Fickes, who also brought with us a super special guest.

Dr. Ramaha. Now, let me tell you first briefly about Dr. Brett Fickes, who him and I have been friends for about a decade now. And he's a retired educator with 36 years of experience in public schools. He's been a history teacher and administrator until 2025. He is now the CEO and the he is now a CEO and entrepreneur. Post retirement, he became the CEO of Universal Dental Clinics.

And of course, as I mentioned, our special guest, he is the founder and CEO of Universal Dental Clinics, Dr. Ramaha and Brett Fickes. Dr. Brett Fickes, owns Redline Motorsports Racing, Chicago's premier NASCAR Xfinity team and Teachercraft, which makes classrooms, easels and so much more. He also serves on the Learning Forward Illinois Board. But there's so much more to learn from this

both gentlemen who are looking forward to make an impact on the next generation. Now, we do have some preset questions, but we're going to open it up to the conversation to see how it flows so that all of you get the most value. So we all help develop the next generation of value-driven leaders. Welcome Dr. Brett Fickes first, and then we're going to go with Dr. Ramaha.

Hello there. Hello. Thank you. It's good to be here, Ovi.

Speaker 3 (01:56.374)
It's a pleasure. Now, please tell me the answer to this first question that may help us understand how is it that you grew up and how did you get here and who do you now serve? That's sort of like a three part question, but it's going to help us get an overview to see what we're going to get from this interview today.

Okay. Let me start. When I was 10 years old, my family took a vacation to Gettysburg, Pennsylvania, where we toured the battlefield there. And it was from that moment on that I knew I wanted to be involved in history and be a history teacher. One of my aunts was a history teacher in Indiana and I always admired her. And I just fell in love with the subject. I was fascinated. So I knew what I wanted to do.

you know, after I graduated from college. And so I started my career, as you mentioned, in education. I started off as a history teacher, teaching various social studies courses, political science, world history. I taught philosophy, the whole gamut. I led at my district a number of, in the summer times, I would lead student experiential opportunities where we would travel all over

all over the country and internationally, providing hands-on learning experiences for students. We did archaeological digs out in Colorado. We hiked the Grand Canyon. We toured Quebec. We took tours down to the Bahamas to see like the colonial history there. And so I was just, loved my job. And in 2007, I took a position as a district administrator and began to

see the educational world through little different lens. I implemented a number of programs. I was able to create a school for students who had dropped out or were at great risk of not graduating. I created a school for students who had behavioral issues that did not allow them to be in the normal, in the regular high school.

Speaker 2 (04:16.622)
as well as vocational programming from a cosmetology and barber school and a school, a precision manufacturing school. We also partnered with the International Brotherhood of Electrical Workers. So I was involved more in developing and designing programs. And actually that's how you and I met because you were such a...

you know, an inspiration to my students. We had a growing Hispanic population and we reached out to you to come and help motivate those students and present to those students and share your knowledge and share your books. And I just saw the impact you had on our students. And so was those kinds of programs I was involved in. I was supporting our newcomers, our new arrivals, a lot of our students at the district. However, know, 36 years flew by.

and I was ready to retire. On June 30th of 2025, I retired. then my association with Dr. Ramaha goes back about 15 years. He had began a program where he provided dental service directly to our students on site, which

had a huge impact on our young people because it was probably the only time they saw a dentist and it helped their parents out tremendously because they didn't have to worry about transportation or making an appointment. They got to go directly while in school to the dentist. And I saw again like the positive impact it had on their lives and the great care this man provided our young people. And so

In July of this year, 25, I took over as CEO, and to work alongside my dear friend and a man who I greatly admire. I, again, and then sort of help him drive his vision forward. And, and that's really what brought me here. You know, it's, it's been a long journey. I see, you know, in terms of leadership.

Speaker 2 (06:34.936)
The leadership skills one develops in like a public setting transfer beautifully to the private world. So much of our skills are the same, know, whether it's treating, motivating people, establishing a vision, getting people to pull in the same direction. It's whether you're in a school setting or government or in a private sector, it's really the same. And you mentioned Redline Motorsports. That was just an idea that I had with three of my friends and

It was an idea in March and we were racing by July. So in NASCAR at the Xfinity level, and it takes a lot of work. It takes a lot of drive and dedication. I don't want to underscore the fact that it just, you you have to work to achieve your dreams. know, America is a great country and Dr. Ramaha will attest to that, but you have to be willing to work for it as well.

Use the doors open for you. you approach your work with the right heart and you're very genuine and your mission is clear and you're trying to, like for us here at Universal Dental Clinics, our patients are at the forefront of everything we do. Just like if a school is effective, if it's not student-centric, it's really not going anywhere. And that's one of the issues I have with a lot of the public schools nowadays. They kind of...

veer away from that and they become more adult-centric, making decisions that are the best for adults rather than students. And so I see that here at Universal Dental Clinics. Everything we do is designed to benefit our patients, to treat our patients with the utmost respect and the very, very best care possible. And so here we are, you know? Amazing. So that's kind of how I got here.

Well, I know we are all here in for a treat because you have partnered up and have been friends with Dr. Ramaha. And we would love to learn, Dr. Ramaha, what has your journey been like and how did you get here? even though Dr. Brett has given us an overview as to how you're serving others, we would love to hear it from you. And then we will jump into maybe sharing some resources, tools, frameworks so that we can help educators.

Speaker 3 (08:59.426)
Developed leaders for tomorrow, helping them develop themselves today. So please tell us about your journey, Dr. Ramaha.

more than half is and I appreciate the opportunities and to meet you as well. Dr. Rethy spoke highly of you and made me very happy to meet you and to introduce you to goal. So I grew up here in Chicago in an area with limited resources, underserved area and there wasn't much resources for everyone.

Likewise.

Speaker 1 (09:36.568)
Since I was a kid, I learned to make it, you have to be smart with everything you got, even like the basketball that you play with or a neighborhood where you play with. We have to be resourceful. There's not much resources for everyone. So I learned how to be smart about utilization of our resources. And I learned to share these resources with the other kids in the neighborhood. If you're playing in a basketball court,

and other kids came to play, you cannot just hug the action. You gotta let them play too. So either give them a chance to play or maybe play two teams together and share these resources. So later in another day, if you come into the basketball court and they're playing, they'll just let you play with them. So we had to work very smart and be very sharing. At the same time, being very conservative and appreciate what we have. We had an old...

basketball court where we had to play, it wasn't the best one, but we saw it was the greatest one because we had one. So we always tried to make it work and you know, if something broke, we fix it. We're not gonna wait or try to break things. Very conservative. I learned how to be humble and coordinate with others in teamwork. Even though you have someone, a team member you're gonna play with that you don't even know is gonna come or not. You're playing in that basketball court

with that basketball, you're gonna share that with someone that you don't even know. Are they gonna come tonight or they're not? So you have to be able and you have to have the humility. Don't try to stuck up and you have to work with everyone, little kids, bigger kids. Don't try to be stronger than others and don't try to be here, know, selfish and hug all the action around you. At the same time, you have to care and be sincere and people are not stupid and learn that you try to be over smart others.

If you try to oversmart others and you think you know it all, people can tell. So if you are sincere and honest with other people, they love you and they will work with you and they would appreciate working with you. And these are the things that I really learned from growing up in Chicago in underserved areas. It was a school, the Hale neighborhood was a very school that taught me a lot. And those gave me the trace that I need to be a good leader.

Speaker 1 (11:56.596)
as I went through an education and became in the business. I learned to be humble, smart, conservative, open, sharing and caring. And I know this comes back. And as I learned more and more from other leaders, past leaders, I learned the same thing. They were following all these basic standard things to be a good person and you could become a good leader.

Amazing. No, I appreciate that because Dr. Brett was speaking about how there are many transferable skills as an educator that then can transfer into any other sector that they so choose to. And now you are sharing how even growing up you were already implementing these skills knowingly or unknowingly you were truly developing this and now that you are the CEO and founder of Dental Universal Clinics is an amazing journey and

We cannot wait to see what else is there that we can help educational leaders discover so that they help their students and the youth that they serve. Let me now get back. Actually, let's continue with this question, Dr. Ramaha, and let's see what value we can extract hopefully for those that are listening now. The question is for you.

you know, who was one of the inspirational leaders that really inspire you in your educational journey? Maybe some books that you can share with us so that others can explore themselves.

So that's a very, very touching book. role model number one was the United States of America. My dad talked to me about where he was born and how is life there. And America is fair and gives chances to everybody. It's fair and everybody have a chance and access to get successful and grow and work hard. If you work for it, if you're not working for it, don't expect to go up.

Speaker 1 (13:57.068)
This is what I love about America and the United States of America is one of the main role models. It's a country, but it's a role model for me that it provides for everybody, regardless who you are. And everybody is the same. It looks at all citizens the same, no difference. from another thing, a good person that I always looked up to was the prophet Muhammad, peace be upon him, who told us like all people are just like the

teeth of a comb in the eyes of God. So no one is better than nobody. We're all equal and you cannot tell one tooth from the other. have and that too I would love it in America. We're all equal here. There's no one is born better than another person. He was a role model. He was a good father. He was a religious figure and a political figure, but he was sincere and honest with everyone. He was an example and I always

in a situation where you have to make a hard decision, I always look how prophet Muhammad would act if he was in my situation. And I would see how could I be fair, how could be honest and could be sincere. Sometimes I have to give more, you know, not being fair to myself because I want to earn people's heart. This is always earn people's heart. If you are able to earn people's hearts and they love you, then God will love you.

And the only way to earn people hearts is by being honest and sincere of what you're saying or what you're preaching to. Now a leader, to become a leader and people love what you're doing, they're not there for you because of a check, is to be honest with them and be fair and sincere with them. And as like I said earlier, people are not stupid. have, everybody has a sixth sense and they can tell, am I dealing with an honest person or am I dealing with someone who's taken advantage of me?

If they love you and they trust you, they will follow you. Important books I read, I did read, we have to learn. read a book called The Social Animal by Dr. Elliot Aaronson. And I love this book. I read three editions of it. It teaches you how people feel. It gave me really, it made my emotional intelligence like much higher because I could learn how people feel in interaction and social interaction. That's why it's called The Social Animal.

Speaker 1 (16:19.758)
It was really good books to understand people better and understand how they feel. So if I said something to know how would they feel about it, and if I did something, how would they feel about it? Remember, you know, the spectrum of people is so wide. Anything you do, you're going to find people who likes it and some people who might not like it. And you need to learn how to communicate with people and you need to learn people's feelings because that's how they feel you is the way you feel them. This is the base information.

Jesus the Messiah is a great example for me because of the suffering that he gave to all his people, trying to take them from the darkness into the light. He had to suffer and he has to be patient and he has to be compassionate and he has to work very, very hard to keep those people and guide them to the straight path. He's a role model that I always look up to and follow as well.

That's amazing because these days, you know, lots of people lack moral values and some ethics. And I love to hear that it's been the foundational main thing for you that you always stay true to yourself and to your beliefs. And you became the great leader that you have become now, inspire all throughout along the way. And hopefully those that are listening now also adopt this mindset where they can stay true to themselves always.

and they can become one day the owner and founder of a clinic such as yours, Universal Dental Clinics. And I hope that everyone comes in and seeks out what you have online in the Chicago area. And I know you plan on expanding, which hopefully you share with us some more details about that. And we would love to invite back Dr. Brett Ficus here as he is the CEO of Universal Dental Clinics now.

given that you both have this friendship and now professional relationship too. So please, Dr. Brett Fickes, tell us who has been an educational leader that inspired you along the way, whether when you were a young student or even when you were serving educators as an administrator, and maybe even some books that have inspired you to continue to make an impact because you both have made it.

Speaker 3 (18:42.422)
You could be in the sunset in some beach around the world, and yet you are here still working consistently to help others so that they can find their path. And I know you have some plans on to building out some schools for dentistry focused. So I would love to hear some details first about the inspirational leader in education that inspired you, and then the book, and then we can transition to your plans with the clinic.

Okay. So I guess I'll have to go back and Dr. Ramaha knows her. She's kind of like my adopted mother, but she was my first department chair of our history department, lady by the name of Ms. Dorothy Bryant. She taught African-American history for 29 years in our district. And she, again, she was the first leader that I really saw. And she led by example. I mean, she,

She inspired us as a department. She knew how to delegate, but she wasn't afraid to like roll up her sleeves and actually do work to actually get the work done. And she walked the talk. I mean, she didn't just tell you to go into that classroom and be a good teacher. She modeled it because she was an outstanding teacher. And so I really learned a lot about leadership from her.

And over the years, she's really been a strong mentor for me and a guide. She's just been a great blessing to my life. And so I would say as a leader, I learned more from her than any of the boards I've worked with or superintendents or other colleagues at the district level. You know, as I moved up the ranks, she was just a really humble.

person who taught me the value of being a servant leader. You know, that we are putting these positions to serve others and to make the world a better place. And she lived that and continues to live that to this day. So she has had a powerful impact on my life professionally and as well as personally. Some of the books that I would recommend too for the listeners, they're kind of classics, but

Speaker 2 (21:00.974)
How to win friends and influence people that book by Andrew and I'm pronounce his name correctly His name is pronounced Carnegie. I know you're in the US. We call him Carnegie, but in the original Scottish That's how he pronounced his name So I'll give give the man is due and say his name correctly, but that book I thought was phenomenal I mean, I read that I read that early in my career and it just shows you that like authority our

Our authority ultimately comes from our ability to motivate others. And you can motivate others by being a real person, being appreciative of their efforts and their work. Everyone struggles, right, in this world. Everyone has their own issues at home. And so when they're at the workplace, you know, it's, you know, and if you want them to support your mission and to move forward with your organization,

show some appreciation for their hard work. I mean, they're putting a lot of time in so that, you know, our organization benefits, but also it's very important for them to understand the mission ultimately. And that is, you know, right now here at Universal Dental Clinics, you know, we are here to make sure that everyone, regardless of their background, their economic status, whatever, have the very best in dental care because it can truly change the

change their lives, know, bright, healthy smile. And in that book too, it talks about being a clear communicator, making certain that everyone is getting the right message. These are all strategies that, you know, many people have built whole careers on in terms of writing leadership books and presenting at corporations and whatnot. These are...

fundamental values that I think fundamental strategies that every leader needs to have. And of course then also like his book is heavily, if you've read it, Ovi is how to manage crisis, how to manage conflict, not just among staff, it wouldn't benefit universal dental clinics if Dr. Ramahan, we come in here yelling and screaming and panic because there's some issue going around. As the leader, you need to stay calm. You need to stay even keeled.

Speaker 2 (23:19.65)
You can't go off and let every crisis or every issue make you explode and then create panic among staff. So I really do like that book. And then another one that you've probably read is The Seven Habits of Highly Effective People, another great book by Stephen Covey that basically talks heavily about the leader needs to hold himself or herself accountable. Ultimately, the buck stops here with us.

But you need to begin with the end in mind. And I've always, even in like in a school setting, you know, if you, if you talk to curriculum designers, you, it's always best practice to begin with the end in mind. Where do you want to be? Where do you want to end up? And then you begin to make the steps and you scaffold up to reach that goal. So that book is powerful, but one historical kind of novel that has always inspired me. There's a book by Michael Scherer called the Killer Angels. And it's a book about the

the battle of Gettysburg and the US civil war. I told you earlier how that battle, visiting that battlefield inspired me to move into the history field. But that book is just absolutely phenomenal because it gets into the mindset of the leaders, right? And why they made the decisions that they made. It showed how these leaders on both sides had to be able to adapt to shifting realities.

You know, you have to be flexible. You need to be able to adapt. You have to build trust. You know, and I think I look a lot, look to Dr. Ramahan, I often talk about politics or military, some of the military exercises that are going on and talk about history quite a bit. you know, some of the great leaders of our era are generals, you know, our people in the military. mean, they're called upon.

they're under a lot of pressure, their decisions impact lives. know, if they make a fault, a wrong decision, people die. And so that book is really powerful again. It's called the killer angels. highly recommend it. Yeah. Michael Shara, Michael Shara, have to, definitely have to read it over. I think his name is, last name is, S H A A R A Michael Shara. And he has a son too. That's

Speaker 3 (25:32.642)
You happen to remember the author for that book?

Speaker 2 (25:47.126)
written a number of books about the US Civil War as well. But it's a powerful book. I think they use that book as sort of a basis for that film Gettysburg that Ted Turner did on maybe 10, 15 years ago, loosely based on that novel. But it's great because it gets into the psychology of why they made the decisions they made and how they would take in information, the information that they had and make the best decision they could with the information that they had.

And it's just, it was really, this was really well done, well written. And, you know, connecting it to academics, again, the third question you asked is that here at Universal Dental Clinics, I mean, we are in the process of designing and developing our own schools, one for the dental assistants, future dental assistants, dental hygienists, and then international dentists who need to come here to the U.S. and get the certification they need to practice here.

And so it's something that Dr. Ramaha believes in strongly. I mean, there is a shortage of dental assistants and hygienists and this way we can help create the next generation to start filling some of those roles. And these are great jobs for people. And so we're really gonna be working hard to create these programs for people. And again, it's...

It's also a way that universal dental can give back. You know, we can create opportunities for people for a better life, really. And so that, you know, we're in there and we also, think you and I have talked that we have a mobile dental team that will be visiting schools, like we said, on site where they provide dental care directly to, to young people at the school setting, which is a great blessing and helps the parents out tremendously. And

You know, for a lot of kids, this is the only time they see a dentist. And so our team goes out and provides comprehensive care. You know, it's just like having a dental office right in the school. So we're really proud of that. You know, we're, we're being asked all the time by schools. So please come and help them. And we're, you know, we're looking to upscale our operation to be able to handle all the requests.

Speaker 3 (28:08.706)
That's amazing. it's unbelievable for me to get to hear these directly because I was born and raised in Guatemala with no electricity. And now to have the opportunity to connect with such leaders as you both is amazing. Right. It's the inspirational part of it. And now you are actually going to give people a place where they can they can come and develop further, develop themselves so that they can make some sort of a career. And I understand many young people do they are attracted to

dentistry with the many roles that it has to do with it. Before I transition to Dr. Ramaha, I would love to ask this question to you, Dr. Brett. Did you ever imagine growing up you were going to get this far?

Speaker 2 (28:56.696)
You don't know. I never thought, I never thought I would get this far. you know, I, kind of like Dr. Ramaha came from humble beginnings on the South side of Chicago and, worked a lot of labor intensive jobs. And once I took over, once I got my first teaching gig, I thought that was it. I mean, I thought I had made it at that point and that was as far as I thought I'd go.

And I thought the rest of my career, I'll just finish out. I'll, I'll teach and then retire. And yeah, but then so many opportunities within two years of teaching, was asked to be the staff developer for our, our, our school and, and begin to train other teachers on best practice and the kind of strategies they should be employing in their, in their classrooms. And then I had a series of teacher leadership opportunities. And, yeah, when I retired, I mean,

I don't know. I retired in June. think Dr. Ramahan and I had a conversation about working with him, alongside him here at Universal, probably in the spring. And I never would have thought it. I'm just completely humbled and grateful for the opportunity that I have and to be part of such a great organization now that, I mean, I wish you'll have to come here when you get to Chicago and visit because I mean, it's really hard to express to you in a podcast like the

the feelings that we have here, the commitment that exists here, the inspiration that exists, the desire to help others, often at our own expense. And Dr. Hazmi, it's not like we're, we choose to serve the underserved a lot of times and they get overlooked, but we believe that they deserve the best care.

And it is expensive and in no way, I will tell you in no way does it, are we compensated for the work that we do for those who do not have insurance, obviously, or who are on Medicaid. We are not compensated fairly for that, but we choose to do it because that's our mission. That's what we believe. is, you know, that is our North star, right? OV-2, that is what, that's who we are. We're here to make a difference. We're here to help people.

Speaker 2 (31:22.048)
And really a lot of it is that's been Dr. Ramaha's mission all along. that it wouldn't exist if he didn't have that at his core. If that was not his core belief and Universal Dental Clinics would be just like every other dental operation. And we're not, we're so much more.

That's amazing. would love to now transition to Dr. Ramahat so that he could share with us from his own point of view and his perspective and how he feels about the new plans. How did you become inspired to say, you know what, let's build a school that way we can give people a platform away for them to develop themselves. And then

And then I'm gonna ask you two more questions before I transition back to Dr. Ficus. Let's do it.

Okay, well, let me tell you, when I graduated dental school, we were taught the ideals in dental school, but when we came to the real world, it's a different world. It's not ideal because it's a business too. A dental office has to pay its bills, has to pay its taxes, has to pay its staff. So there is a business aspect to it, but it's also healthcare. Now coming out, I worked for a dental office and I didn't feel comfortable. I wanted to do ideal work in a dental eye.

but that's a business. So I had, couldn't carry the stick from the middle. I wanted to make sure that I at least hold the stick from the middle. I wasn't able to do that in a private practice. So I started my own dental office. Talked to one of my friends who felt the same way and she joined us, Dr. Martinez, Latina Martinez. We were friends in dental schools and colleagues. She said, I feel the same thing. I feel like

Speaker 1 (33:17.262)
It's, I'm not doing what I'm supposed to do like we were taught in dental school, doing it in private practice. So we opened in 2007, we started two dental offices, even though we had zero experience in business, but we treated people the way we want to be treated. We treated care, compassion, and treat people the way they need to be treated, not how the insurance companies decide or design it to be treated. If someone needed something, we provided

their care, educated people about how to take care of themselves. A lot of friends, said, we love working with you guys. We want to work under, and that's how we, in no time, we were 10 offices operating because dentists wanted to work in this comfortable environment where they provide the best care. And patients loved how we treat them. So they started like,

telling them, you know, they were calling their friends, they're calling their cousins, hey guys, you gotta go to this dental office. They're treating you like they never fear to be poor. They treat you like the way we wanna be treated. They look at us as a treasure. So it was a surprise because that was our first business experience in dentistry. We learned dentistry how to become good dentists, but we never been trained how to be business people. But it worked right away, even though right away after.

as as we graduated, two offices and became 10 in no time. And a lot of dentists joined us. And this is the leadership you provide to the dentists autonomy to provide care and teach them, you know, how to be humble, not because you're a dentist, you have to be the king. No, be humble and try to listen. Yes, sometimes you over listen, but yeah, you have to listen to every word the patients say. Trust the patient when they tell you something, trust them. They might, they're not going to overstate things because

You need to find the diagnostics. Old teeth, people come and say, I have a tooth pain. But there are so many problems that could be. We have to figure out what is the problem just by a patient saying, I have a tooth pain. So we need to ask how you sleep, how you eat, how you this. Look at the age, the gender, try to figure out what was the cause of the pain. We don't have a lot of leverage to do a good diagnostics, but we have to do the good diagnostics. So we listen. We tell all our associates, listen, we want to grow, but

Speaker 1 (35:37.986)
There's a limitation. We need assistance. There's not a lot of people who are trained. They're trained the way we want them to be. So each dentist train his own assistants, but eventually to go bigger, we need to train people and teach people how to work. And there is good money in becoming a dental assistant. A lot of people think it's just a minimum wage job. No, it's not. Now it's becoming dental hygiene. So like, okay, we're gonna look at.

Dental schools that teach dental hygiene, none of the dental assistant schools, schools that teach people to be a dental assistant, they don't have clinics to train them hands on. They'll teach them in the books, but that's not enough. You need to work with your hands, work with patients. When you take an impression, you know how to mix the material, but you gotta look at the patient. So is the patient is gonna choke? Is the patient is gonna be scared? They cannot teach you that in book. You have to work with people.

So we decided we need to expand this. As we brought this idea together, studied it, talked to the appropriate channels, how to develop a good curriculum to train people the right way so the dental assistant can learn the billing aspect, the psychological aspect, the industrial aspects and be able to be a good comprehensive assistance to all dentists so they can follow this. And from there, I was like, my best friend.

who really shared this and has a good educational background like, Doc, Dr. Britt, I have this idea. Can we work together on this? He said, I would love this to work with you on this. We need it because there's a huge shortage and there isn't the proper education to get, you know, generate those human resources to provide services to the people. And it's working and we love it. It's all patient oriented, based on the needs of the patients.

And if you do a good job, people just come to you because there is a huge demand, especially when people feel secure, they feel comfortable and you're trustworthy. I mean, you go to a dentist, open your mouth. That's a very private thing in your body to open your mouth and allow me to go with sharp instruments. You need to trust me a lot to let me do that. Correct? Absolutely. And here it in. We need to train the right people so patients can feel comfortable, not scared.

Speaker 1 (38:00.82)
and people to trust us and do this and once we're done they give us the appreciation. So that's a really holy job that we're doing here. And so Dr. Britt, my best friend, he said, I'll jump with you, I will work with you. He told me, I will help you get this stuff. Like this is ours, man. It's not just for you. This is for America. This is for everyone. Because like you said, really there's not much money we need anymore, especially at this age.

We're towards the end of the tunnel. is not our goal. Money just runs in fact, can tell you this is not. Money will follow you. If you follow a goal, a passion, a compassion, the money will just jump into your lap. You don't have to run after money. So it's not money that was oriented like this. In fact, we are sometimes very short on it, but it's good enough to keep the car running. And it was the compassion of the success to do something.

And always say your passport to heaven is your resume. The more you do, the better you do. That's how to get into heaven. And that's our ultimate goal eventually. Did I answer the question?

That was amazing. No, I love it because one of the things that really stood out to me as you were speaking is you seem to have applied the golden rule and the platinum rule. And to me those are the golden rule is treat people the way you want to be treated. And then the platinum rule is treat people the way they want to be treated. So it's like you found both ways and you have made it so that you're serving people with so much passion.

Those of you that are only listening, I gotta tell you, I can see the smiles on these two leaders' faces as I listen to them speaking about their impact. But here are two more questions for you, Dr. Ramaja, because I would love to understand, it ever cross your mind? Did you ever imagine you were gonna get this far given that you grew up in the way that you've shared with us?

Speaker 1 (40:09.39)
I'm gonna be honest with you. had, when I was in dental school, I had a plan almost like for the next 50 years. I made, I already fulfilled that plan like almost 10 years later. So I never imagined I would be where I'm at right now. I feel like God rewarded me and he blessed me where I'm at right now. And I feel the reason that God rewarded me to get where I'm at right now is just being honest to people and providing

compassion and honest work. People don't know what we're doing in their mouth. So you have to know that someone is watching you and the eye of God is watching you in every step, looking into your eye and looking into your heart. So that's why I believe we got what we had here. God rewarded us for being the way we're supposed to be.

Amazing. Thank you. here are my last, it's two questions embedded into one and then we're going to transition back to Dr. Brad Fickes so that we can get to hear from him our last question for everyone to connect with him too. So Dr. Ramaha, what matters most to you today and what's your message for education leaders as they work on developing the next generation of leaders?

Great, can you see the first part?

What matters most to you today?

Speaker 1 (41:36.014)
What matters most to me is being able to make it through life honest. There's so much challenges and there's so much pressure. And there's always pressure from both sides, from the right and from the left. I wanna keep going the way I'm going till my last breath. this is really one of the things to become, it's not as being a leader, I want my children to follow.

my lead, but not try to follow my steps. I want them to make their own steps, but to follow the lead and how I got where I'm at right now, at least the values. And hopefully they'll walk the right path. And I want this for all children. You know, I mentored over 54 dentists throughout my career to make them dentists and show them, you know, since some of them were in high school and I mentored them till they graduated dentistry and went in specialty. And

I didn't need to do that, but I felt obligated to do that because I want people to have good dentists by mentoring them. They're going to be good dentists and follow the steps. And I always told them, guys, don't go after money. Money will go after you. Just be good people, be good dentists. That was the second part.

The second part is, and I think you've shared pretty much your essence all throughout, but we would love to hear from your own words. What is your message for education leaders that are working on developing our next generation of leaders?

That's the most important thing. I think you need to read the Bible, read the Quran, read them both if you can. I read both, all of them, and learn the morals and teach kids these are the morals they were revealed to mankind to guide them. Read those, read both the Quran, the Bible, Old Testament, New Testament, and learn from that and transfer that. This is like God-given book to guide people to a better life. Now look at details of this and

Speaker 1 (43:38.078)
or practices, look at the values inside of it. Compassion, caring, loving, and being, most importantly, is honest. When you're teaching someone and you're honest about teaching, have that... you're going to love yourself and you're going to feel very comfortable and proud of yourself and self-fulfilled when you transfer that teaching to that young person. But you're never going to make a person. That person has other experience. The kids, they will learn. There's a book I read

by Jibrán, Khalil Jibrán, American philosopher who said, he's the one who said, never ask what you can do for your country, never ask what your country can do for you, rather ask what you can do for your country. That was an American philosopher, his name Jibrán, Khalil Jibrán from Lebanon. He said in a book called The Prophet, we try to guide our children like somebody who's aiming, a sniper aiming in specific goal, but.

You never really that you make it because even the children have their own goals to follow. We need to empower them to follow their goals. Teach them the values. Teach them to be honest. Teach them to be hardworking and perseverance and be patient because nothing happens overnight. Sometimes you have to try 10 times to make it happen. And then let them go empower them to follow their own dreams. That will make them very successful.

and we'll have a better future. need them. When we go old, those little kids who followed us, they're going to be the ones who taking care of us.

Absolutely. I love that you share not only mindset attitude, but also qualities. And that way those listeners can draw the best and share with their audience. Maybe they're teaching young kids in elementary schools. Maybe they're teaching young kids at a college level. Because these days they say you're not an adult until you're 25. So, but thank you. Thank you for sharing that. And I'll come back to you.

Speaker 3 (45:37.484)
right after I transition to Dr. Brett Fickes because I still got a couple more questions I would love for us to just go through rapidly and hopefully our listeners get even some more value. So let's go with Dr. Brett Fickes now.

All right, the question I have for you, Dr. Brett, is it's about your why. What mattered most to you today and similar to Dr. Ramaha, what is your message to the education leaders that are working on developing our next generation of leaders? So what's your why, Dr. Brett?

Yeah, so I think very similar to my dear friend here. I want to continue to be a man of integrity, to lead with integrity, to maintain that sense of empathy for our staff, for our patients, and to clearly state our vision. And so that is why I'm here to help grow right now Universal Dental Clinics into being the biggest and the best

dental team here in the state of Illinois and beyond. And I think once people see all the great work we're doing and the phenomenal staff that we have, some of the most skilled dentists you're ever going to come across. again, Obi, when you're here in Chicago in January, we're inviting you to come on out and take a look at our clinics, meet some of our, our team and our staff. Cause I think you'll really be impressed. We're, it's not just like going to a regular dental dentist office. yeah, my why again is to continue.

You know, being a good man with and that makes sound decisions that truly benefit the whole right the whole group. you know, they have an impact on society, but definitely have a positive impact on universal dental clinics. And what was the 710V so

Speaker 3 (47:33.048)
and the sex no i i love it i love it because

by the way, Orvi, like when you asked that, please, I would, I would tell, you know, your listeners, get that book, you know, by Simon Sinek, you know, the why, right? Ask, because he addresses, he addresses this very topic, knowing your why, why are you doing what you're doing? Because as, as Dr. Ramah has said, it's not about the money anymore. Like he and I, right, both can go chill somewhere if we want, we can go sit on a beach in Hawaii. We don't have to work, but we continue to want to.

And the why is ultimately to make people's lives better, to continue being a force of good and not just living on a lounge chair somewhere while people wait on us.

Amazing. yes. Well, I think that was pretty much the answer to, you know, what the message would be for the educators that are developing our next generation leaders.

I think because as you know, we were you know, we've been talking about this before I guess the the message is look just don't give up on the kids You know, I can't top dr ramahas, know where he connected this to the bible or the quran So I can't I can't compete with that, but I will just say don't give up on the kids view every every young person under your charge as as as worthy of your very best efforts Because so many of them are they're coming to you with

Speaker 2 (49:01.21)
you know, struggles of their own. Many of them have a situations that they're dealing with at home. And the last thing they need is for someone to hammer them or threaten them with expulsion because they didn't, you know, finish their homework assignment or they had a really bad night. you know, I would just say treat every kid with just like they're the most special individual you're ever going to come across and

And it can be done. You can create pathways for young people nowadays, whether it's in the tech and trade world or traditional university. There are so many opportunities for young people. They just need guidance. They need that support. And oftentimes the teacher or even the administrator is the only one that student is connecting with in a positive way.

throughout the day. just don't give up on the kids and please know how important your positions are and how much we appreciate all the hard work that our educators do.

Yes, yes, they, because that's the key. Educators changed my life. I know that for experience. Now, so that our listeners continue to stay connected with you and follow you and find you maybe online and be inspired by what you will continue to share with the world, not only as the CEO of Universal Dental Clinics, but share with us, how can they find more about the Redline Motorsports

And then I'm going to ask Dr. Ramaha to share about our clinics.

Speaker 2 (50:41.346)
Yeah, so both. mean, Redline Motorsports, we're just a new team. And so you can really look for us next year. We've got, we're called Redline because here in the city of Chicago, the realtors used to have a system of redlining the map to geographically separate races. know, no Arabs can live here and no blacks live here. Keep the Irish over there in the South side, et cetera. And so Redline,

NASCAR traditionally has been kind of looked upon as mostly an all white Southern sport. And it's really not racing is popular with all people, whether you live in the urban area or rural area. so our vision for redline was to smash that redline, right? To bust, to crash through it, to, bring racing to the urban population. And, you know, we were just embraced by NASCAR and could not have been treated better by any group of individuals. And it's just been an exciting.

exciting venture. And so we're going to, in the process of creating our social media presence. And so that'll be coming, but it'll all be under redline motorsports racing. So they can look that up. And of course here at universal dental clinics, and I would invite all the listeners to check out our website. It's a www.ud. That's the letter U letter D clinics with an S. it's www.ud clinics.

and they can check out our website and find out updates where we're heading with the practice here.

That's perfect. Thank you. And we're going to make sure to add those links into the descriptions for this podcast, whatever they will be distributed. So that way everyone can easily go to these resources. But allow me to transition back to Dr. Ramaha before I come back to you, Dr. Brett, to ask some rapid fire questions where whatever comes to your mind first, that's what you give us. And hopefully that adds a little bit more value to our listeners. So let's get back to Dr. Ramaha. Dr. Ramaha, are you ready?

Speaker 1 (52:41.678)
Yeah, I'm with you, my brother.

Amazing, amazing. Okay, so let me see. First, would you like to add about details about where can people learn more about the dental practice that you own, Universal Dental Clinics?

Well, you can always Google us or website, you could find it. I prefer if someone comes into the clinic. Yes. Because for the same treatment, if for the same problem, there's you could go to 10 different dentists and there's 10 different legitimate treatment. We customize treatment with the patient. When we have a plan, we come, we do all the evaluation diagnostics and then.

We sit with the patient, explain the conditions, then design treatment plan that is customized for that patient. Because it's different from male to female, sometimes it's different. Some young to versus old is different, rich versus poor is different. So we customize the treatment where the patient choose the treatment that they want and customize it and to become doable. You some people don't like coming to the dentist. Maybe we can do all the work in two appointments.

versus someone who's super busy. We can divide it over 10 appointments each one half an hour a piece. So we design it and customize it based on their need. So, and that's why you go to one dentist, you find one appointment, you think, I need a root canal on this tooth. Maybe there's a different treatment at a different place. So when you have all the options, then you pick and choose what treatment you want.

Speaker 3 (54:13.944)
Amazing. Well, I love how wholesome you are and you take a full 360 view at the person and then you go from there. I think that that's amazing. We would love to ask you, Dr. Ramajar, some rapid fire questions, first thoughts that come to your mind, share with our listeners and hopefully they gain some more value. Are you ready? Let's do it. First, what's an accomplishment you're most proud of?

I am ready.

Speaker 1 (54:41.836)
My children, my family.

I love it. Top three books that you believe every young leader should read.

I believe every young person should read the Quran, the Bible, Old Testament, New Testament, and my favorite book also, which is The Social Animal by Elliot Aaronson. I love that book.

Amazing. We are in the AI era, artificial intelligence. Is there any one particular AI tool that you use and why?

Yes, Chad GPT. It's like my personal assistant now. I do have all of them downloaded, but I still like working with Chad GPT more. feel like touch my heart.

Speaker 3 (55:27.106)
more. Amazing, amazing. We all know mentors can be life-changing. Do you know if a listener now needs a mentor? Do you have an advice of where they could possibly find a mentor?

Mentor, is, well, it depends on their career. If they're becoming someone who will go into an engineering, they can talk to a lot of senior or teacher engineers. We love to share, all of us professionals, we love to share information and mentor young ones to guide them to the right path. So in dentistry, please come to me. I will guide myself and earn that honor. But different professions, just go to a university or a

college and find a good professor who's teaching they would love to mentor.

What's one educational, what's free educational resource you think more people should know about?

There is also there is a website is called Ed.x. This is edx.edu. It is a website that has all free courses from many major universities. So sometimes you want to one course or want to learn a summary about course and or a lot of you take a full program.

Speaker 3 (56:25.6)
Alright.

Speaker 1 (56:52.034)
I love Crash Course too. I download it. I always watch Crash Course when I'm YouTubing. It's fantastic.

Amazing, Okay, so what is one life hack that you would make sure you teach to someone you truly and deeply cared about?

Major one, it's just being honest and being patient Being patient is very rewarding. Don't give up be patient It will come back, know what you want will come back But you have to be patient enough for it and be honest with yourself and with others

amazing. Could you name or share with us one to maybe three songs that make you come alive?

wow, that's very private man.

Speaker 1 (57:48.334)
I love that sound but that's not one of them

All right. right. right. Would you want to share one with us?

by Michael by George Michael the care the careless whisper by George Michael I love their boxes I was a kid my son is practicing his saxophone he's 12 years old hey howdy jazz if you hear us and he's always practicing on this song to impress me that's one of my favorite

Can you say it again?

Speaker 3 (58:13.944)
love it. I love it. What's your favorite snack?

guacamole with chips man i love this i make it every night

Amazing. Well, now I want to have some guacamole.

Yes, we better try it, man, with lemon, with lime.

I love it, I love it. Those are all the rapid fire questions, Dr. Ramaha, and I'll come back to you for us to say goodbye for the podcast. But for now, allow me to transition back to Dr. Brett Ficus so he could give us his rapid fire answers to these quick questions so that we can hopefully find even more value and inspiration from these two amazing leaders who I am honored to have this conversation with. Dr. Brett Ficus, let's begin with the first one.

Speaker 3 (58:59.03)
What's an accomplishment you are super proud of?

Speaker 3 (59:06.624)
hold on, the mic, the mic.

Speaker 3 (59:11.392)
Let's see, one more time.

There.

Right, Ovi, sorry. So when I look back on the length of my career, I think what I'm most proud of is the impact I had on students and the fact that even now, you know, I'm extremely close to many of the kids I once taught early in my career and they often, you know, call for guidance and just have become just wonderful, wonderful human beings. So I'm really proud of

of some of the work we've done with them. If I can give a shout out to one of my students, LaRoyce Hawkins, he's on that NBC show, the Chicago PD has become just a huge success and such a good man. I remember he was in my history class and he'd be coming in acting like Ray Charles.

And rather than just shut it down and get all upset with them, we just went with it. And we ended up having like a group called the Ray Charles experience. I noticed there was a lot of kids in my class that could play instruments. so we formed a group and we put them, they went on tour. They performed at a lot of places. And that was kind of his, how he got into acting and performing. And it turned into like a great career. And so it's those kinds of things, those little success stories.

Speaker 2 (01:00:30.862)
And when I hear about one of my students and she'll call and she's now a surgeon, know, she's one of one of my students, Shannon Roselle is one of the leading cancer specialists in the Chicago area. You know, and I can't believe that, you know, some I had some impact on them for that. So I'm proud of that, Ovi.

I love that. Top 3 books you believe every leader should read.

So I'm gonna stick to the ones I mentioned earlier. How to win friends and influence people by Carnegie, The Seven Habits of Highly Effective People by Stephen Covey and The Killer Angels by Michael Scherrer. I think those are good foundational books. Now there are so many others, especially if you're in the educational world. Anything by Harvey Silver is phenomenal. Harvey Silver, of course,

of thoughtful classroom fame. He's phenomenal and he's got a multitude of books. He's so anything by him as well. If you actually want practical information about how to make a classroom environment come alive, he's the guy. And how you can deepen learning.

Amazing. What is your go-to AI tool that you enjoy using these days?

Speaker 2 (01:01:51.406)
Dr. Ramaha, I use chat GPT a lot, but I love to say I've kind of transitioned to Gemini, Google's Gemini. I find it be more thorough. really like how Gemini gives you additional information and offers up other suggestions to enhance the information. So I go with, I use Gemini and I'd be, I'd be interested to hear what you use too, at some point, or what some of the listeners are using because

I mean, AI is here. AI is not going away. It's only going to grow. And I think those of us that can get a handle on it and, and master it and use it like it's intended to be used are going to be better off than those that don't.

Yes, absolutely. I use, I use all, well, there are more than four, but I use four. Grock, Perplexity, Gemini, Chagypti. I give all four the same prompt and then I have all four check each other's answers and give me a final answer. And that's, that's what I use right now. If someone needed a mentor, Dr. Brett, where could they go and find one?

Yeah, I think again, like Dr. Ramaha suggested, like professionally, like looking in your profession, look to those people who've been successful, look to those people that you admire and reach out to them. I know when I was at the school setting, we had established a real mentor program where we connected a brand new teacher to a seasoned teacher and they worked together in an organized way for about two years. They would meet weekly.

the mentor would provide guidance to the mentee. And so we did it that way and we kind of celebrated. It was a systemic program that we embedded that was required of all our new teachers. And so similar to that, when I looked back on like when I was in college and I like landscaping and public works, there was a gentleman that I worked with who had only a third grade education came out of the hills of

Speaker 2 (01:03:57.432)
Kentucky. And I tell you, like, he was a strong mentor for me, showed me everything practical, like practical knowledge, practical wisdom, how to fix things, and just had a great outlook on life. And so you can find mentors everywhere, but I would say, you know, within your framework, you know, within your profession.

Amazing. What's one free educational resource you believe more people should know about?

Again, I'm going to like Dr. Ramahat, AI, those free resources, AI, Gemini, as far as I can tell, I haven't been charged for it and I use it a lot of the, you know, just become familiar with that. You have a world of information is at your fingertips and just be careful though too, you know, because not all of it's accurate. You have to have some background knowledge and

And the wherewithal, think, like you suggested using multiple platforms, but that's an outstanding tool.

Unfortunately, Ovi, it's being used so much by kids. And so that's another issue. Students use it to write their essays, complete their homework, do their math questions. mean, that's a whole other area worthy of a whole other podcast.

Speaker 3 (01:05:15.438)
Yes, correct. What's one life-changing hack that you would make sure you share with someone you care deeply about?

Yeah, life-changing hack. I would say...

Speaker 2 (01:05:37.358)
rise a little early and get centered. Like once that alarm goes off, just don't jump up and immediately, you know, grab the coffee and head out the door, but give yourself a little reflection time in the morning to center yourself, whether it's to pray or to meditate, whatever your faith is, but just re-center, just center yourself in the morning, prepare for the day. And then

you know, move head out the door so that you can, you know, and keep that positive outlook.

Absolutely. Now, could you share with us one, two, three songs that make you come alive? And I'll be surprised if you don't say something by the Beatles. Yeah.

yeah, absolutely. You know that I love the Beatles. I love their music and they as a band inspire me because I look at, even, you know, I actually attended a class will be about the Beatles and leadership and how they wrote songs together and how their standards for quality were so high that you almost had like a, like every song and every album was nearly a hit, right? And so, and how they worked together collaboratively, at least

at least in the beginning and how it broke down in the end. And so I would definitely say the Beatles. mean, the songs I'll just give you. I love Hey Jude, like so many others, I would say it lifts me up. know, Blackbird is such a powerful song by Paul McCartney, you know, about the civil rights era and the civil rights movement. So, yeah, it's.

Speaker 2 (01:07:19.02)
I would say those two songs.

love it. And what is your favorite snack?

I would have to say maybe more than a snack. guess you could have it as a snack, but definitely Chicago style stuffed pizza, whether it's from Girodon's or Lou Malnati's, that's my weakness.

Amazing. I'm gonna bring back Dr. Ramahas. So please don't go away, Dr. Fred Fickers. So that would you like to share last thoughts as we close down these episodes and thank you both for being so open, so authentic and bringing in so much value with inspiration we've been together. I love it so much. I know many people got so much value from this.

because this is going to go directly to an email list that now is over 8,000 educators. Hopefully they get to share it with their students in their classrooms. And as I continue to speak nationally on national stages, like in two weeks, I'll be speaking to 3,000 educators. It's going to be more and more people getting access to this information. Any last thoughts from any one of you both?

Speaker 1 (01:08:28.685)
I have one thing and I would like to make a shout for all One Piece fans and followers. Howdy to Luffy and Zoro, Nami, Frankie and Usa and Dr. Chopper as well. Get into children's hearts. You'll find specific anime they follow and inspire. Learn about it. You might like it, but when the kid, when the child sees that

You like his anime figure? They're gonna like you more and open their heart to you more and their brain too. But I still am a follower. I'm a big fan. Big fan. One Piece. How do you do all One Piece? Dad, Jenna, Zaid and my full love, Ines. My wife.

Lovely. Dr. Ficus.

Speaker 2 (01:09:24.782)
Hey, yeah, Ovi, hey, I just want to thank you. It was a pleasure to be here and we really are grateful. And to all the leaders in education, especially, or any leadership in corporate that are listening and never lose sight of that growth mindset, you know, don't come to your work, to your job thinking that mindset is fixed and how a person, you know, enters into your, whether it's your office or your classroom, that that is,

where they're going to stay. We all have that ability to grow and improve. And I just want to give a huge shout out to this visionary sitting next to me, Dr. Ramaha, for all the opportunities he's given me and bringing me into his company. And it's just been a great experience. And it's great to see you here, Oli, doing all this. I remember when you just started,

I was a baby. Thank you everyone for listening. This is Ovi Vazquez, also known as Ovi Inspires. This is Leadership Messengers podcast where our mission is to develop the next generation of value-driven leaders globally, of course. See you on the next episode.

You're a baby.